Even though our wheels are built with the most strict attention to detail, we do not live in a perfect world. If your wheels are compromised due to problems with materials or craftsmanship, we will replace your wheels at no cost to you. You will be required to send the wheels in for inspection to verify the cause of failure. Warranty applies for 2 years from the date of purchase and is only redeemable by the original owner.
Our products do not require proprietary parts or tools to service; however, we recommend bringing your wheels to us for service. If you believe your wheels require attention, please send us an email outlining the problem and we will respond with an estimate if your wheels need repairs. Customers are welcome to drop by our factory to have their wheels inspected, but service may have to be scheduled for a future time.
Over the years we have heard every story, you shifted the rear derailleur into the spokes, hit the pothole from hell, or Fred caused a pile up on the club ride. In any case, should your Nir Wheels be irreparably damaged outside of a warranty issue, the original owner is entitled to a crash replacement. We will replace your broken wheels for 30% off the current price. Crash replacements are not available for wheels damaged from normal use or wear.